Reporting Misuse, Fraud or Unsafe Practices in the App
Keeping RedLife safe is everyone’s responsibility. If you see something wrong, reporting it helps protect donors, patients and the community.
What counts as misuse or unsafe behaviour?
Examples include:
· Demanding or offering money for blood donations.
· Asking donors or recipients to meet at unsafe or non‑medical locations for blood draws.
· Sharing fake medical information, false emergencies or repeated spam requests.
· Harassment or abusive language in messages.
· Attempts to collect personal data (CNIC copies, bank details) without a valid reason.
Also concerning:
· Claims of using unlicensed clinics or home‑based transfusions.
· Posting someone else’s medical information without their consent.
RedLife should provide:
· A “Report” button on profiles, chat threads or request screens.
· A Support/Help section with an email or form for detailed complaints.
When reporting:
· Clearly describe what happened.
· Include screenshots if safe and allowed.
· Mention dates, times and usernames involved.
Your report will usually be reviewed by the moderation/support team, who may:
· Warn or temporarily restrict the user.
· Permanently ban repeat offenders.
· In severe cases, contact relevant authorities or partner blood banks.
Protecting yourself while reporting
When reporting:
· You can typically remain anonymous to the other user.
· Your report should be handled confidentially by RedLife staff.
· There is no penalty for reporting in good faith, even if the issue turns out to be a misunderstanding.
If you are ever in immediate physical danger or witness criminal activity (e.g., threats, violence, serious fraud):
· Prioritize contacting local law enforcement or hospital security.
· You can still send an app report later to help address the digital side.
By reporting misuse, you help keep RedLife a trusted, ethical space where voluntary donors and patients can connect safely and confidently.